Refund Policy:
At IPTV Scotland, we strive to provide the best IPTV services and ensure customer satisfaction. However, due to the nature of our digital products, we have a specific refund policy outlined below:
1. Trial Period
- We recommend taking advantage of our 7-hour trial to evaluate the quality of our service before committing to a subscription.
- Trials are designed to help you ensure compatibility and satisfaction with our service.
2. Refund Eligibility
Refunds will only be considered under the following conditions:
- Technical issues: If the service is proven to be completely non-functional and all attempts to resolve the issue (with our technical support team) have been unsuccessful.
- Duplicate payments: If a duplicate payment is made accidentally, we will issue a refund for the duplicate amount.
3. Non-Refundable Conditions
Refunds will not be issued in the following cases:
- Change of mind after purchase.
- Incompatibility with your device after using the trial.
- Internet or hardware issues on the customer’s end.
- Violation of our terms and conditions.
4. How to Request a Refund
To request a refund, please contact us at contact@iptvscotland.com within 7 days of your purchase. Include the following information:
- Your full name and contact details.
- A description of the issue you experienced.
- Proof of payment (transaction ID or receipt).
5. Processing Time
- Refund requests will be reviewed within 5-7 business days.
- Approved refunds will be processed back to the original payment method within 10-15 business days.
6. Contact Us
If you have any questions regarding our refund policy, please reach out to us at:
- Phone: +212 772-094971
- Email: contact@iptvscotland.com